panaloka Frequently Asked Questions

The minimum age is 21 years old. This applies to all players regardless of location within the Philippines. If we discover an account belongs to someone under 21, it will be closed immediately. Panaloka enforces the 21+ policy strictly – no exceptions.

No. Each player is permitted to hold only one panaloka account. Creating duplicate accounts – whether under the same identity or different contact details – is prohibited by the Terms and Conditions. Duplicate accounts may result in all associated accounts being closed and balances forfeited. If you've forgotten your login credentials, use the account recovery option on the Login page instead of registering again.

Go to the Login page and enter your registered Philippine mobile number or email address along with your password. If OTP verification is enabled on your account, a one-time code will be sent to your mobile number after you enter your credentials. OTP codes expire quickly, so enter it promptly. If you're having trouble, check that you're using the correct contact details and that Caps Lock is off for your password.

KYC verification is required before your first withdrawal. You'll need to submit a valid, government-issued Philippine ID. Commonly accepted documents include the PhilSys National ID, Philippine passport, UMID, SSS ID, and driver's licence. The name on your ID must match the name used during registration. Providing accurate details from the start makes this process straightforward.

panaloka supports PHP deposits through Philippine local payment channels including Philippine online banking, bank transfer, GCash, and Maya. All deposits are processed in Philippine Peso. Credit cards and cryptocurrency are not accepted as deposit methods on panaloka.

Most Philippine online banking and e-wallet deposits reflect in your panaloka account within a few minutes. Bank transfers may take longer depending on the sending bank and time of transfer. If your deposit hasn't appeared after a reasonable wait and your bank confirms the transaction went through, contact panaloka support through your account dashboard with proof of the transaction.

Withdrawal requests are processed back to your verified Philippine bank account or e-wallet. To initiate a withdrawal, go to the cashier or wallet section of your panaloka account and follow the withdrawal process. KYC identity verification must be completed before your first withdrawal can be processed. Your withdrawal details must match the name on your registered account.

Yes. All account balances, deposits, withdrawals, bets, and payouts on panaloka are in Philippine Peso (PHP / ₱). There is no currency conversion required and no foreign currency involved. This applies to all players in the Philippines, whether you're in Manila, Cebu, Davao, Quezon City, or anywhere else in the country.

panaloka covers a wide range of sports including basketball (PBA and NBA), football, boxing, volleyball, esports (including MPL Philippines and international titles), and more. International leagues across Europe and Asia are also available. You can explore the full sports menu from the Betting page or the Bet section.

Yes. panaloka supports in-play (live) betting on a range of sports, including basketball, football, and esports. In-play markets are available during active matches and odds update in real time. Availability of live markets depends on the specific event. You'll find current live betting options in the Bet section.

panaloka offers a range of bet types across different sports including moneyline (win/lose), spreads, totals (over/under), parlays (combination bets), and various game-specific markets. The exact bet types available depend on the sport and event. Head to the Betting page to browse current available markets.

panaloka's game library includes slot games, live casino tables (baccarat, roulette, blackjack), eBingo, and online poker. The Game Lobby is the main starting point to browse all available titles. The Slot Games page focuses specifically on the slots catalogue. New titles are added regularly.

panaloka's live casino is available around the clock. Games like baccarat, blackjack, and roulette run continuously with real dealers streamed live. Some tables may have scheduled opening hours or limited seats during off-peak periods, but there are generally tables open at any time of day or night.

Yes. panaloka is fully optimised for mobile use on both Android and iOS devices through your phone's browser. All games – slots, live casino, and sports betting – are accessible from mobile. Your account, balance, and settings are the same whether you're playing on a phone or a desktop computer. No separate app download is required.

panaloka uses SSL encryption for all data transmitted between your device and the platform. OTP verification is available for login, adding a second layer of protection even if your password is compromised. The platform also applies automatic session timeouts after inactivity. KYC verification ensures that only the legitimate account holder can initiate withdrawals.

Change your password immediately using the account recovery process on the Login page. If you're still logged in, go to your account settings and update your password from there. Contact panaloka support through your account dashboard as soon as possible and describe what you noticed. Review your recent login history in account settings – this will show you recent access details. Enable OTP login if you haven't already to prevent future unauthorised access.

No. panaloka support will never ask for your OTP code or password through chat, email, or any other communication channel. Your OTP is a one-time code sent only to your registered Philippine mobile number and it is for your use only. If anyone – whether claiming to be panaloka staff or not – asks for your OTP or password, treat it as a scam attempt and do not share it.

panaloka provides deposit limits (daily, weekly, monthly), session time limits, loss limits, reality check reminders, cooling-off periods, and self-exclusion. All of these tools are available directly in your account settings – you can activate them yourself without needing to contact support. Full details are on the Responsible Gaming page.

Go to Account Settings and navigate to the Responsible Gaming section. You'll find the self-exclusion option there. You can choose a set duration or request permanent exclusion. Once activated, self-exclusion cannot be reversed early. Any PHP balance in your account at the time of exclusion can be requested for withdrawal through the standard process. More information is available on the Responsible Gaming page.

No. All gaming and betting on panaloka involves financial risk. There are no guaranteed wins, no risk-free strategies, and no system that removes the element of chance. panaloka is designed as entertainment, not as a source of income. Always play within a budget you're comfortable with, and only use funds you can afford to spend. If gaming is affecting your finances, relationships, or daily life, please use the responsible gaming tools or speak with someone you trust.