How panaloka Handles Your Information
A quick summary of the key privacy principles that guide how panaloka collects, uses, and protects your personal data.
Data Collection
We collect only the information needed to operate your account, process transactions, and comply with standard platform requirements.
Data Security
SSL encryption, OTP verification, and secure server infrastructure protect your personal information and account data at all times.
Your Rights
You have the right to access, correct, or request deletion of your personal data held by panaloka, subject to applicable requirements.
No Unnecessary Sharing
panaloka does not sell your personal data. Sharing with third parties is limited to what is necessary to operate the platform securely.
Cookies
We use cookies to maintain your session, remember preferences, and understand how players use the platform to improve the experience.
Communications
We send account-related notifications and, with your consent, promotional updates. You can manage communication preferences in your account settings.
Table of Contents
1. Introduction
This Privacy Policy explains how panaloka (referred to as "we", "us", or "panaloka") collects, uses, stores, and protects the personal information of players and visitors who access the panaloka platform at panaloka.net and through our mobile applications.
panaloka is an online gaming platform serving Filipino players across the Philippines, including in Manila, Quezon City, Cebu, Davao, and other locations nationwide. By registering an account or using the platform, you agree to the data practices described in this Privacy Policy.
We take data privacy seriously. The information you provide to panaloka is used to operate your account, process transactions in Philippine Peso, and deliver the gaming experience you expect from the platform. We do not use your data for purposes beyond what is described in this policy without your consent.
This Privacy Policy should be read alongside the Terms and Conditions. Both documents govern your relationship with panaloka as a registered player.
2. Information We Collect
The personal information panaloka collects depends on how you interact with the platform. The main categories are:
Information You Provide Directly
- Registration details: Full legal name, date of birth, email address, and Philippine mobile number provided when you create your account.
- Identity verification documents: Government-issued Philippine ID submitted during KYC verification before withdrawal processing.
- Payment information: Philippine bank account details or e-wallet account information submitted when processing deposits or withdrawals in PHP.
- Communications: Messages sent to panaloka support, feedback submitted through the platform, and responses to surveys.
Information Collected Automatically
- Device and access data: IP address, device type, browser version, operating system, and mobile network used to access panaloka.
- Usage data: Pages visited, game sessions played, bets placed, session duration, and navigation patterns within the platform.
- Transaction data: Records of deposits, withdrawals, bonuses, and all wagering activity associated with your account, all denominated in PHP.
- Cookies and similar technologies: Session identifiers and preference data stored through cookies when you use the platform. See Section 7 for more detail.
panaloka collects only the information necessary to operate your account and provide the platform's services. We do not collect information beyond what is described here without your knowledge and consent.
3. How We Use Your Information
The personal information panaloka holds is used for the following purposes:
| Purpose | Details |
|---|---|
| Account management | Creating, verifying, and maintaining your panaloka account; processing login, OTP, and security checks. |
| Transaction processing | Processing PHP deposits, withdrawals, and wagers; maintaining accurate financial records for your account. |
| Identity verification | Verifying your identity through KYC procedures before processing withdrawals or at any point required by platform policy. |
| Platform improvement | Analysing usage patterns to improve game performance, navigation, and the overall player experience on panaloka. |
| Responsible gaming | Monitoring account activity to support responsible gaming tools including deposit limits, session time tracking, and self-exclusion. |
| Security | Detecting and preventing fraud, account misuse, and unauthorised access to the platform. |
| Communications | Sending account notifications, transaction confirmations, and – with your consent – promotional updates about panaloka offers. |
4. Sharing Your Information
panaloka does not sell your personal information to third parties. Your data may be shared with third parties only in the following limited circumstances:
- Payment processors: Philippine bank networks and e-wallet providers involved in processing your PHP deposits and withdrawals. These providers are bound by their own data protection obligations.
- Technology providers: Suppliers of platform infrastructure, hosting, and security services who process data on panaloka's behalf under strict data processing agreements.
- Game content providers: Third-party game studios whose titles are offered through the panaloka platform may receive session-level data necessary to operate the game. Personal identifying information is not shared with game providers.
- Legal and regulatory compliance: Where required by applicable Philippine law, court order, or a lawful request from a government authority, panaloka will disclose personal data as necessary.
- Fraud prevention: In cases of suspected fraud, money laundering, or serious platform abuse, relevant data may be shared with appropriate investigative or law enforcement bodies.
Any third party that receives personal data from panaloka is required to handle it in accordance with applicable privacy standards and is not permitted to use it for purposes other than those for which it was shared.
5. Data Security
panaloka applies multiple layers of technical and organisational security measures to protect your personal information:
- SSL encryption: All data transmitted between your device and panaloka's servers is encrypted using SSL/TLS protocols, protecting it from interception during transit.
- OTP verification: Account logins and sensitive actions require one-time password confirmation sent to your registered Philippine mobile number or email.
- Secure servers: Player data is stored on secure, access-controlled servers with restricted internal access.
- Fraud monitoring: Automated systems monitor account activity for patterns associated with unauthorised access, fraud, and account misuse.
While panaloka implements strong security practices, no online system can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials. Do not share your password or OTP codes with anyone. If you believe your account has been compromised, contact panaloka support immediately through your account dashboard.
6. Data Retention
panaloka retains your personal information for as long as your account is active and for a period thereafter as required to fulfil legal obligations, resolve disputes, and enforce platform policies.
Transaction records and account history are retained in accordance with standard financial record-keeping requirements. KYC documents submitted for identity verification are retained for the period required under applicable regulations.
If you close your panaloka account, your personal data will be retained for the minimum period required by law and then deleted or anonymised in accordance with our data retention schedule. Some aggregated, non-identifying data may be retained for analytical purposes after account closure.
You may request details of the data panaloka holds about you at any time. See Section 8 for your data rights and how to exercise them.
7. Cookies and Tracking
panaloka uses cookies and similar tracking technologies to support the operation of the platform and improve the player experience. Cookies are small text files stored on your device when you access panaloka.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These manage your login session, maintain your account state, and process transactions. The platform cannot operate without them.
- Functional cookies: Remember your preferences such as language settings and account display options to improve your experience on repeat visits.
- Analytics cookies: Collect aggregated, anonymised data about how players navigate panaloka – which pages are visited most, where sessions begin and end, and similar patterns. This data is used to improve the platform.
Managing Cookies
You can control cookie settings through your browser. Most browsers allow you to block or delete cookies through their settings menu. Note that disabling essential cookies will prevent panaloka from functioning correctly and will affect your ability to log in and use account features.
panaloka does not use cookies to track your activity on websites outside of panaloka.net or its associated apps.
8. Your Privacy Rights
As a panaloka player, you have rights over the personal information we hold about you. These rights include:
Right to Access
You can request a copy of the personal data panaloka holds about you, including your account information, transaction history, and any identity documents held on file.
Right to Correction
If any personal information we hold about you is inaccurate or outdated, you have the right to request that it be corrected. Update basic account details through your account settings, or contact support for document updates.
Right to Deletion
You may request deletion of your personal data. Note that this right is subject to our legal obligations to retain certain records. Transaction and KYC data must be retained for the periods required by applicable law.
Right to Restrict Processing
In certain circumstances, you may request that we limit how we use your personal data while a concern or dispute is being resolved.
Right to Withdraw Consent
Where we process your data based on your consent – such as for promotional communications – you can withdraw consent at any time through your account settings or by contacting panaloka support.
To exercise any of these rights, contact panaloka support through the support channel available in your account dashboard. We will respond to all verified requests within a reasonable time. Identity verification may be required before processing access or deletion requests.
9. Minors
panaloka strictly enforces a minimum age requirement of 21 years. The platform is not intended for and does not knowingly collect personal information from individuals under 21 years of age.
If panaloka discovers that an account has been registered by or is being used by a person under 21, the account will be immediately suspended and any balance will be handled in accordance with our Terms and Conditions. Any personal data collected from a person under 21 will be deleted upon discovery.
Parents and guardians are advised to supervise device usage to prevent underage individuals from accessing online gaming platforms. If you believe a minor has accessed or registered on panaloka, contact support immediately.
10. Changes to This Privacy Policy
panaloka may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the updated Policy will be published at panaloka.net/privacy-policy with a revised "Last updated" date at the top of the page.
We encourage you to review this page periodically. If you continue using panaloka after an updated Privacy Policy is published, your continued use constitutes acceptance of the changes. If you disagree with any change, you should stop using the platform and contact support to arrange account closure.
For any privacy-related questions or concerns, contact panaloka support through the channel available in your account dashboard after logging in.
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21+ Only
panaloka does not collect data from or provide services to persons under 21 years of age.